Summary
RMO No. 27-2020 prescribes the BIR Digital Transformation (DX) Roadmap for 2020-2030, listing the programs, outcomes and timelines for improving revenue collections.
Key points
- Guiding principles. The Roadmap rests on three principles: a people first approach, a process perspective, and embracing digital technology. It supports the 10-Point Socio Economic Agenda and contains the BIR DX Vision 2030, the DX Strategy Theme with Outcomes, and the Project Timeline per DX Phase.
- Phase 1: Build the DX Foundation. This phase builds a DX culture in the BIR while streamlining current taxpayer services. Theme 1 is People first and elevated taxpayer experience (2020-2021), and Theme 2 is Anytime, Anywhere Taxpayer Service (2022-2023).
- Phase 2: Strengthen DX in BIR (2024-2030). This phase uses data and digital technology for better taxpayer services. Theme 3 is Strengthening the BIR Digital Organization and Infrastructure (2024-2026), and Theme 4 is Leveraging taxpayer data for managing tax services (2027-2030).
- Four major programs. These are Innovating TP Experience with BIR Service processes, Enhancing Administration and Support Services of BIR, Aligning policies to a BIR Digital Workplace, and Enabling the Digital Backbone of BIR. The policy program covers reformulating BIR policies and the National Internal Revenue Code to enable DX.
- Alignment. Concerned offices make sure all other programs, projects and activities are aligned with the Roadmap and use the memorandum as their guide.
Who is affected
- BIR offices concerned
Deadlines and effectivity
- Roadmap period: 2020-2030
- Theme 1: 2020-2021; Theme 2: 2022-2023; Theme 3: 2024-2026; Theme 4: 2027-2030
Summary by Tax Resources PH. It is not a substitute for the full text of the issuance or professional advice.
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