Summary
RMO No. 5-2022 establishes and implements the Online Citizen/Client Satisfaction Survey (CCSS) for other BIR critical services under the Online Survey Feedback System (Phase 2) Project.
Key points
- Exclusive survey form. The Online CCSS Form is the exclusive online instrument for the CCSS in all concerned BIR offices. Phase 2 covers all other external services in the 2021 Citizen’s Charter of the BIR.
- Survey before release. Taxpayers and clients are told that the online survey must be accomplished before the document or transaction they requested is released. An employee or Officer of the Day assists the taxpayer if needed.
- Access to the survey. The releasing officer or employee tells clients they may open the survey link on the designated PC or scan the Quick Response (QR) code with a mobile phone.
- Access to responses. Taxpayer responses archived in the MS Forms facility are accessible only to authorized officers and staff of the Research Statistics Division.
Who is affected
- Taxpayers and clients receiving BIR external services
- Releasing officers and the Research Statistics Division
Summary by Tax Resources PH. It is not a substitute for the full text of the issuance or professional advice.
Copies of BIR issuances are hosted here for reference. For the official version, check bir.gov.ph. Summaries by Tax Resources PH are not a substitute for the full text or professional advice.