Summary
RMO No. 15-2024 amends RMO No. 5-2022, as amended, on the online Citizen/Client Satisfaction Survey (CCSS) for other BIR critical services under the Online Survey Feedback System (OSFS) Phase 2 Project.
Key points
- Exclusive questionnaire. The Online Citizen/Client Satisfaction Survey Questionnaire is the only instrument used to conduct the CCSS in all concerned BIR offices.
- Phase 2 coverage. Phase 2 covers all other external services and all internal services of the Bureau in the BIR Citizen’s Charter. An employee/Officer of the Day assists the taxpayer or client in completing the survey if needed.
- Releasing officer’s role. The releasing officer or employee encourages clients to complete the online survey before the completed document or transaction is released. Clients may use the designated PC or scan the QR code with a mobile phone.
- Access to responses. Responses archived in the MS Forms facility are accessible only to authorized officers and staff of the Research and Statistics Division.
Who is affected
- Taxpayers and clients of BIR services
- BIR offices and employees
Summary by Tax Resources PH. It is not a substitute for the full text of the issuance or professional advice.
Copies of BIR issuances are hosted here for reference. For the official version, check bir.gov.ph. Summaries by Tax Resources PH are not a substitute for the full text or professional advice.