RMO No. 31-2017: Amends RMO No. 38-2009 relative to the adoption of the revised policies on the settlement of grievances in the BIR

Summary

RMO No. 31-2017, issued on November 6, 2017, amends RMO No. 38-2009 on the revised policies for settling grievances in the BIR.

Key points

1. Appeal to the National Grievance Committee. The aggrieved may elevate a Regional Grievance Committee (RGC) decision to the National Grievance Committee (NGC) by filing a notice of appeal with the RGC, copy furnished the adverse party, within five (5) days from receipt of the decision. The RGC elevates the decision and records to the Personnel Division, the NGC Secretariat, within ten (10) days from receipt of the notice.
2. Direct filing for National Office employees. Employees assigned in the National Office may file the grievance directly with the NGC, copy furnished the Respondent. The Respondent has ten (10) days from receipt to file an answer, copy furnished the aggrieved party.
3. Hearing schedule. The Secretariat sets the initial hearing within ten (10) working days from receipt of the answer. If no answer is filed, it is held within ten (10) days from the time the answer becomes due. Both parties are given the chance to be heard.
4. Notice of hearing. The notice states the date, time and venue. Parties and NGC members are notified at least five (5) working days before the hearing, unless the NGC gives notice in open session.

Who is affected

• BIR employees filing grievances
• Respondents
• Employees assigned in the National Office

Deadlines and effectivity

• Notice of appeal: within five (5) days from receipt of RGC decision
• Elevation by RGC: within ten (10) days from receipt of notice of appeal
• Respondent’s answer: within ten (10) days from receipt of complaint
• Notice of hearing: at least five (5) working days before

Summary by Tax Resources PH. It is not a substitute for the full text of the issuance or professional advice.