RMO No. 38-2009: Adopts the revised policies on the settlement of grievance in the Bureau of Internal Revenue

Summary

RMO No. 38-2009 adopts revised policies on the settlement of grievances in the BIR, covering all levels of officials and employees and, where applicable, non-career employees.

Key points

1. How grievances are handled. A grievance is resolved at the lowest level possible. If not settled there, the aggrieved party goes step by step up the hierarchy of positions, and even verbal grievances must be acted on quickly.
2. Proceedings. Grievance proceedings are not bound by legal rules and technicalities, and the services of a legal counsel are not allowed. Supervisors or officials who refuse to act on a grievance are liable for neglect of duty under civil service law, rules and regulations.
3. Cases covered. The Grievance Machinery handles non-implementation of policies on economic and financial issues and terms of employment, and on matters from recruitment to retirement. It also covers inadequate physical working conditions, poor interpersonal relationships, protests on appointments and personnel actions, and other matters causing employee dissatisfaction.
4. Cases not covered. Disciplinary cases go under the Uniform Rules on Administrative Cases. Sexual harassment cases under RA 7877 and union-related issues are also outside the Grievance Machinery.
5. Committees. A National Grievance Committee and a Regional Grievance Committee per Regional Office are created, with composition and responsibilities set out in the Order.

Who is affected

• BIR officials and employees at all levels
• Non-career employees, where applicable

Summary by Tax Resources PH. It is not a substitute for the full text of the issuance or professional advice.