Summary
RMO No. 16-2009 prescribes the establishment of a Taxpayer Service Area (TSA) in BIR offices that provide frontline taxpayer services.
Key points
- Location and hours. The TSA is set up in a conspicuous place in the office premises. It is open from 8:00 am to 5:00 pm, or for extended hours depending on taxpayers’ needs and the discretion of the head of the BIR office.
- Logbook. A logbook records the transactions of TSA personnel with taxpayers.
- Feedback system. The taxpayer feedback/satisfaction system continues, including a satisfaction survey form accomplished by each taxpayer who avails of BIR services. A properly marked, secured, and locked drop box in the TSA receives the accomplished forms.
Who is affected
- BIR offices providing frontline taxpayer services
Deadlines and effectivity
- TSA hours: 8:00 am to 5:00 pm, or extended hours
Summary by Tax Resources PH. It is not a substitute for the full text of the issuance or professional advice.
Copies of BIR issuances are hosted here for reference. For the official version, check bir.gov.ph. Summaries by Tax Resources PH are not a substitute for the full text or professional advice.