Summary
RMO No. 93-98 sets the guidelines and the feedback and monitoring mechanism for setting up a Taxpayers’ Service Counter in BIR frontline offices.
Key points
- Offices covered. The counter is set up in Regional Offices, Revenue District Offices, the Taxpayers Assistance Unit of the Large Taxpayers Division, and the Public Information and Education Division.
- Counter set-up. It is manned by competent, efficient and courteous revenue personnel, placed in a conspicuous spot, and open from 8:00 am to 5:00 PM. Information materials and forms are available at all times, and a logbook records its activities.
- Reports. The specified frontline offices submit a monthly report with the counter results and the taxpayer perception survey. District Offices and the Administrative Division of Regional Offices submit a quarterly Forms Inventory report through the Regional Director to the Taxpayer Assistance Service.
Who is affected
- BIR frontline offices
Deadlines and effectivity
- Counter hours: 8:00 am to 5:00 PM
- Counter and survey report: monthly
- Forms Inventory report: quarterly
Summary by Tax Resources PH. It is not a substitute for the full text of the issuance or professional advice.
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