Summary
RMC No. 44-2019 presents the BIR Service Delivery Channel Strategies and the channels and initiatives meant to improve taxpayer satisfaction with BIR services.
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Key points
- Self-service facilities. These are the BIR Website (www.bir.gov.ph) and social media accounts (Facebook, Twitter, Google+ and YouTube), with information on getting a TIN, business registration, filing returns and paying taxes. Others are eFPS and eBIRForms.
- Third party solutions. Taxpayers may also use tax solutions of third party providers that passed certification through the Electronic Software Provider Certification (eTSPCert) System.
- Assisted channels. Taxpayers can attend tax seminars, briefings, dialogues and consultations by National Office and regional or district personnel. Queries by telephone or e-mail go to the Customer Assistance Division (formerly BIR Contact Center), and printed information materials are distributed at seminars and posted on the website and bulletin boards.
- Written requests and counters. Written requests for information follow the Freedom of Information (FOI) Manual. Taxpayer Service Counters and eLounges are in Revenue District Offices and the National Office.
Who is affected
- Taxpayers
Summary by Tax Resources PH. It is not a substitute for the full text of the issuance or professional advice.
Copies of BIR issuances are hosted here for reference. For the official version, check bir.gov.ph. Summaries by Tax Resources PH are not a substitute for the full text or professional advice.