Summary
RMO No. 02-2024 amends the Customer Satisfaction Survey Form prescribed under RMO No. 37-2023, which amended RMO No. 5-2023 on the revised survey for frontline services under the Client Support Service.
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Key points
- Revised survey form. All BIR frontliners and officers under the Client Support Service use the Revised Customer Satisfaction Survey Form to get customer feedback on satisfaction with frontline service delivery.
Who is affected
- BIR frontliners and officers under the Client Support Service
Summary by Tax Resources PH. It is not a substitute for the full text of the issuance or professional advice.
Copies of BIR issuances are hosted here for reference. For the official version, check bir.gov.ph. Summaries by Tax Resources PH are not a substitute for the full text or professional advice.