RMO No. 36-2021: Prescribes the supplemental guidelines on the grant of the FY 2021 Performance-Based Bonus (PBB) per Administrative Order No. 25 IATF-MC No. 2021-2 and amends certain portions in RMO No. 31-2021

Key points

1. Performance and financial results. The BIR uploads quarterly Budget and Financial Accountability Reports (BFARs) on the DBM-URS within thirty (30) days after each quarter. Justifications for deficiencies go to the DBM with the 4th Quarter BFAR, and the FY 2021 Budget Utilization Rate is based on the FAR No.1 SAAODB.
2. Process results. The BIR may submit evidence of ease of transaction through one or a combination of reports on verifiable achievements, digitization initiatives, standard operating procedures and service standards, or a valid ISO QMS Certification or equivalent as of 31 December 2021.
3. Client satisfaction and complaints. The BIR submits the FY 2021 Citizen/Client Satisfaction Survey results and may submit evidence on resolution of Hotline #8888 and Contact Center ng Bayan complaints. For this first year, only the resolution rate of those complaints is covered.
4. Early procurement. Procuring Entities with National Expenditure Program support must undertake Early Procurement Activities for at least 50% of the value of Eligible Procurement Projects. They submit an EPA Certification under Oath to the GPPB-TSO on or before 31 January of the fiscal year.
5. Amendments to RMO No. 31-2021. Table 4 is replaced by a modified rating scale for Citizen/Client Satisfaction Results, from 1 for no submission or no CCSS up to 5 for high satisfaction with 100% complaints resolved. Section IV.1 (D) and Section IV.2 (2.6) and (2.7) are also amended.
6. Report deadlines. The Citizen/Client Satisfaction Report is due to TSPMD on January 20, 2022 and to RSD on or before January 25, 2022 for Revenue Regions (CSS), and on or before January 31, 2022 for the National Office and Regions (OCS and eCAR). The report on Hotline No. 8888 and Contact Center ng Bayan complaints is due on or before February 15, 2022.

Who is affected

• The BIR and its offices responsible for PBB reports
• Procuring entities receiving National Government budgetary support

Deadlines and effectivity

• BFARs: within thirty (30) days after each quarter
• EPA Certification: on or before 31 January of the fiscal year
• Satisfaction reports: January 20, 25 and 31, 2022
• Complaints report: on or before February 15, 2022