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RMC No. 72-2021: Announces the availability of BIR single Hotline Number and use of Chatbot

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Summary

RMC No. 72-2021 announces the BIR single Hotline Number (02) 8538-3200 and the use of a Chatbot named REVIE to help taxpayers with general tax inquiries.

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Key points

  1. Hotline and email. General tax inquiries can be made through the Hotline Number (02) 8538-3200. They may also be sent by e-mail to contact_us@bir.gov.ph.
  2. REVIE chatbot. REVIE is the BIR’s artificial intelligence Digital Assistant, available 24/7 from the home page of www.bir.gov.ph. It answers questions on registration requirements, eServices, BIR Forms, zonal values and TIN Verification.
  3. Live agent. Taxpayers using REVIE can opt to chat with a live agent if they need clarification on its answers.

Deadlines and effectivity

  • REVIE available 24/7

Summary by Tax Resources PH. It is not a substitute for the full text of the issuance or professional advice.

Copies of BIR issuances are hosted here for reference. For the official version, check bir.gov.ph. Summaries by Tax Resources PH are not a substitute for the full text or professional advice.