RMO No. 28-2010: Prescribes the guidelines for the conduct of the 2010 “Handang Maglingkod” Project

Key points

1. Categories. There is a National Office category and a Revenue District Office (RDO) category. The National Office awardee is chosen from named offices of the Large Taxpayers Service, Collection Service, Assessment Service and Legal Service. In the RDO category, there are nineteen (19) Gawad HMP RDO winners, one from each of the nineteen (19) Revenue Regions.
2. Board of Judges. For the National Office, a BIR official designated by the Commissioner chairs, with the Presidents of the IBP, PICPA and PCCI as members. For the RDO category, the Regional Director chairs, with representatives, preferably the Presidents of the local IBP, PICPA and PCCI chapters.
3. Judging criteria. Performance in taxpayer servicing is 25%, documented commendations and reports are 15%, and evaluation, on-the-spot survey and telephone inquiry results are 25%. Interviews of the office head and personnel are 25%, and innovative taxpayer service initiatives by the office head are 10%.
4. Effect on KPIs. The HMP results form part of the Key Performance Indicators of the concerned BIR officials in evaluating their performance.

Who is affected

• BIR National Office frontline offices named in the Order
• Revenue District Offices in the nineteen (19) Revenue Regions

Deadlines and effectivity

• Launch: March 18, 2010
• Awarding: during the BIR Anniversary Celebration, sometime August 2010