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RMO No. 35-2022: Prescribes the use of standard templates on system advisory/notification

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Summary

RMO No. 35-2022 prescribes standard templates for system advisories and notifications issued by the Information Systems Group (ISG).

Key points

  1. Templates and codes. Four templates are prescribed: System Maintenance/Unavailability (SU, or SUR for Revenue Data Center-specific downtime), Slow or Intermittent Connection (SIC), System/Application/Infrastructure Availability (SA) and Application Software Updates/Upgrades (AU). Times New Roman at font size 12 is recommended.
  2. Who prepares them. The advisory is prepared in two (2) copies. The project proponent handles application-related activities, DWSOD hardware, NMTSD network and SMD security-related activities.
  3. When issued. An advisory is issued if a reported downtime or outage is not resolved within the expected resolution time, such as within 4 hours for urgent or critical network issues or as the Service Level Agreement states, and upon restoration. Localized advisories are approved by the concerned Revenue Data Center Head and e-mailed to the Revenue Region or RDO generic official e-mail, with listed offices copy furnished.
  4. Reference numbers and posting. The NMTSD or RDC Service Desk Analyst assigns a unique Reference Number to every advisory. The signed advisory is forwarded to NMTSD for internal users and to the Internal Communications Division for external stakeholders.
  5. Monitoring report. The Service Desk Analyst prepares an automated report on downtime frequency, duration, date and site. It is submitted every 5th working day of the following month to the Office of the Deputy Commissioner-ISG, copy furnished ISG Assistant Commissioners.

Who is affected

  • Information Systems Group (DWSOD, NMTSD, SMD, project proponents)
  • Revenue Data Center Heads and Service Desk Analysts

Deadlines and effectivity

  • Monthly downtime report due every 5th working day of the following month
  • Advisory issued when a critical network issue is not resolved within 4 hours

Summary by Tax Resources PH. It is not a substitute for the full text of the issuance or professional advice.

Copies of BIR issuances are hosted here for reference. For the official version, check bir.gov.ph. Summaries by Tax Resources PH are not a substitute for the full text or professional advice.