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RMO No. 26-2003: Prescribes the policies and procedures for the “on-call” repair and maintenance of defective IT equipment

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Summary

RMO No. 26-2003 sets policies and procedures for “on-call” repair and maintenance of defective IT equipment.

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Key points

  1. What “on-call” covers. It means restoring to working condition defective IT equipment that is not listed in any BIR comprehensive maintenance service contract and is not under warranty.
  2. Who repairs. The Systems Support Division-Information Systems Operations Service (SSD-ISOS) and the Revenue Data Centers (RDCs) repair equipment at the National Office and at Regional/District Offices within Metro Manila and Metro Cebu, respectively. When a repair cannot be done in-house, the Procurement Division or Admin-RR hires a contractor.
  3. RDC offices. On-call repairs for RDC offices, except RDC Cebu, follow the National Office procedures.
  4. Remote offices. Remote BIR Offices, through their Regional Director, enter into a straight contract with local IT service providers or contractors for on-call repairs and maintenance.
  5. Inspection. All IT equipment for repair undergoes pre-repair inspection by the NO/Regional Inspection and Acceptance Committee. For the National Office and RDOs within Metro Manila and Metro Cebu, the Request for Pre-Repair Inspection Form carries the corresponding Trouble Ticket issued by SSD-ISOS/RDC.

Who is affected

  • BIR National Office, Regional Offices and Revenue District Offices

Summary by Tax Resources PH. It is not a substitute for the full text of the issuance or professional advice.

Copies of BIR issuances are hosted here for reference. For the official version, check bir.gov.ph. Summaries by Tax Resources PH are not a substitute for the full text or professional advice.