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RMO No. 20-98: Prescribes the policies and procedures for monitoring and evaluating the performance of BIR offices relative to the eight (8) BIR Institutional Performance Measures

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Summary

RMO No. 20-98 sets policies and procedures for monitoring and evaluating BIR office performance against the eight (8) BIR Institutional Performance Measures (IPM).

Key points

  1. The eight IPMs. The measures are Tax Collected, Taxpayer Base Index, Customer Satisfaction Index, Process Vitality Index, Tax Cost Index, Training Index, Employee Satisfaction Index and Information Quality Index.
  2. Plans and contracts. All Revenue District Officers (RDOs) and Division Chiefs prepare a 1998 Performance Contract and 1998 Operational Plan based on the 1998 targets for each IPM.
  3. Monthly reports. A Performance Report per applicable IPM and an Activity Report are prepared monthly.
  4. Annual evaluation. Assistant Commissioners prepare an Annual Performance Report per assigned IPM. The Planning Division uses it as a source document to compute the Overall Grade of BIR offices.

Who is affected

  • Revenue District Officers
  • Division Chiefs
  • Assistant Commissioners

Summary by Tax Resources PH. It is not a substitute for the full text of the issuance or professional advice.

Copies of BIR issuances are hosted here for reference. For the official version, check bir.gov.ph. Summaries by Tax Resources PH are not a substitute for the full text or professional advice.