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RMC No. 82-2019: Circularizes the Improvement Action Plan for Customer Satisfaction (Fiscal Year 2019)

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Summary

RMC No. 82-2019 circularizes the Improvement Action Plan for Customer Satisfaction (Fiscal Year 2019), which the BIR submitted under Administrative Order No. 25 s. 2011 and Inter-Agency Task Force Memorandum Circular No. 2018-1.

Key points

  1. Issues addressed. The Action Plan aims to address slow processing of transactions on TIN, Certificate of Registration and TIN Card, and slow processing of ONETT. It also addresses additional documentary requirements in getting a Tax Clearance and poor customer service.

Deadlines and effectivity

  • Covers Fiscal Year 2019

Summary by Tax Resources PH. It is not a substitute for the full text of the issuance or professional advice.

Copies of BIR issuances are hosted here for reference. For the official version, check bir.gov.ph. Summaries by Tax Resources PH are not a substitute for the full text or professional advice.