RMC No. 41-2010: Publishes the full text of the Memorandum of Agreement among the BIR, Civil Service Commission and National Computer Center re: Call Center ng Bayan Project

Key points

1. BIR undertakings. The BIR gives the NCC contact information for its operating units and officials, and provides subject specialists as messaging agents to answer public queries. It funds specialist licenses for seats beyond the two provided free and supplies networking facilities, computers and Internet connection.
2. CSC undertakings. The CSC receives public requests for assistance, complaints and suggestions through the CCB, gathers agency data for the Central Knowledge Base, and issues performance reports of agencies. It also identifies, with the NCC, the agencies in the pilot implementation.
3. NCC undertakings. The NCC requires participating agencies to submit contact center application and connectivity requirements, leads the Central Knowledge Base, and subscribes to CCB services from a contact center service provider using CCB project funds. It acts as Project Manager with a Project Management Office.
4. Term. The MOA is in force for one (1) year, from July 1, 2010 to June 30, 2011.

Who is affected

• BIR, Civil Service Commission and National Computer Center

Deadlines and effectivity

• In force July 1, 2010 to June 30, 2011