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RMC No. 11-2009: Publishes the full text of Administrative Order No. 241-A, entitled “Amending Administrative Order No. 241, Series of 2008”

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Summary

RMC No. 11-2009 publishes the full text of Administrative Order No. 241-A dated November 10, 2008, which amends Administrative Order No. 241, Series of 2008.

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Key points

  1. Purpose of the Order. AO No. 241-A amended Sections 1 and 2 of AO No. 241, which was issued to speed up implementation of RA No. 9485 (Anti-Red Tape Act of 2007) and its Implementing Rules and Regulations.
  2. Streamlined procedures. Section 1 requires all government agencies to streamline and post the procedures for their twenty (20) most heavily utilized processes or services not later than December 31, 2008.
  3. Public assistance desk. Section 2 requires all government agencies to set up a public assistance and complaints desk with public hotline number/s. The desk receives feedback and monitors customer satisfaction, and is to be in place on December 31, 2008.

Who is affected

  • All government agencies

Deadlines and effectivity

  • Streamlined and posted procedures: not later than December 31, 2008
  • Public assistance and complaints desk: December 31, 2008

Summary by Tax Resources PH. It is not a substitute for the full text of the issuance or professional advice.

Copies of BIR issuances are hosted here for reference. For the official version, check bir.gov.ph. Summaries by Tax Resources PH are not a substitute for the full text or professional advice.