Summary
RMO No. 45-2024 amends a provision of RMO No. 39-2022 on the BIR Service Desk System, revising the number of requesters per office after requests for additional requesters in the National Office and Revenue District Offices.
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Key points
- National Office and Regional Offices. All National Office Offices, excluding LTS, have 1 to 2 requesters per Office. Revenue Regions have 2 per Regional Office and 2 per Division.
- RDOs and LTS. RDOs have at most 10 requesters per RDO. LTS has 2 for the LTS and 2 to 4 per Division, including LTD-Davao and LTD-Cebu.
- Inactive requesters. A requester inactive for more than 6 months is automatically deactivated. Reactivation needs a justification letter.
- Creating reports and requests. All incident or problem reports and service requests are created electronically in the BIR Service Desk System by the officially designated Requester.
Who is affected
- National Office Offices
- Revenue Regions and Divisions
- Revenue District Offices
- Large Taxpayers Service
Deadlines and effectivity
- Deactivation after more than 6 months of inactivity
Summary by Tax Resources PH. It is not a substitute for the full text of the issuance or professional advice.
Copies of BIR issuances are hosted here for reference. For the official version, check bir.gov.ph. Summaries by Tax Resources PH are not a substitute for the full text or professional advice.