Summary
RMO No. 31-2024 prescribes the revised Customer Satisfaction Survey Form under Client Support Service, following changes in the BIR Citizen’s Charter.
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Key points
- Reasons for revision. The form reflects a change in a service name and updated requirements and procedures per RMC No. 27-2024. It also reflects a new service from the implementation of the Online Registration and Update System (ORUS) and the passage of RA No. 11976, the EOPT Act.
- Who administers it. All frontliners under the Client Support Section give the survey forms to ALL taxpayers with a completed transaction. A transaction is complete when the final step of the service, per the BIR Citizen’s Charter, is done.
Who is affected
- Frontliners under the Client Support Section
- Taxpayers with completed transactions
Deadlines and effectivity
- Takes effect beginning September 1, 2024
Summary by Tax Resources PH. It is not a substitute for the full text of the issuance or professional advice.
Copies of BIR issuances are hosted here for reference. For the official version, check bir.gov.ph. Summaries by Tax Resources PH are not a substitute for the full text or professional advice.