Tax Resources PH icon

TAX RESOURCES PH

Tax resources for Filipinos

RMC No. 33-2024: Availability of additional functionalities of the Contact Center Solution and Chatbot Revie

Files
Download this file

Summary

RMC No. 33-2024 announces additional and enhanced functionalities of the BIR’s Contact Center Solution and Chatbot Revie.

CollapseExpand

Key points

  1. eAppointment. An online appointment booking system accessed through Chatbot Revie.
  2. Optimized Revie. Chatbot Revie is now interactive, making it more responsive to taxpayers’ queries raised through chats.
  3. Enhanced eComplaint Monitoring System. It monitors and consolidates complaints received through the various complaint channels and generates reports.
  4. Live Agent Co-Browse. Taxpayers calling BIR Hotline No. (02) 8538-3200 can share their desktop screen with the Agent for a visual step-by-step walkthrough of the return, form or eService they are using. Annex A gives the steps.

Who is affected

  • Taxpayers using BIR contact channels

Summary by Tax Resources PH. It is not a substitute for the full text of the issuance or professional advice.

Copies of BIR issuances are hosted here for reference. For the official version, check bir.gov.ph. Summaries by Tax Resources PH are not a substitute for the full text or professional advice.