Summary
RMO No. 39-2022 amends RMO No. 4-2018 on the BIR Service Desk System (Centerpoint), revising how many Requesters each BIR office may have.
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Key points
- Number of Requesters. Each National Office office (excluding LTS) has 1 Requester. Revenue Regions and RDOs have set minimums per office or division, and LTS divisions and LTD-Davao and LTD-Cebu have 2 to 4 per division.
- Electronic reporting. Officially designated Requesters create incident reports and service requests in the system. It is reached by intranet using Google Chrome, MS Edge or Mozilla Firefox.
- If the system is down. Requesters report to the Service Desk Group by phone, text, chat or in person, using the Service Desk Request Form (Annex A1 or A2). Each site logs and numbers these manually until the system is back.
- Service desk sites. Service desk sites cover the National Office, the National Office Data Center, RDC Luzon 1 and 2, RDC Visayas and RDC Mindanao. The Customer Assistance Division handles external taxpayers.
- Closing resolved items. Resolved items are closed upon user confirmation within one (1) month. After one month without confirmation, they are tagged Closed automatically.
Who is affected
- BIR offices and personnel using the Service Desk System
Deadlines and effectivity
- Auto-close of resolved items: one (1) month from resolved date
Summary by Tax Resources PH. It is not a substitute for the full text of the issuance or professional advice.
Copies of BIR issuances are hosted here for reference. For the official version, check bir.gov.ph. Summaries by Tax Resources PH are not a substitute for the full text or professional advice.