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RMC No. 24-2006: Publishes the full text of the letter from CSC Chairperson Karina Constantino-David dated March 24, 2006 re: Public Service Delivery Audit (PASADA)

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Summary

RMC No. 24-2006 publishes the full text of a March 24, 2006 letter from Civil Service Commission (CSC) Chairperson Karina Constantino-David on the Public Service Delivery Audit (PASADA).

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Key points

  1. What PASADA is. PASADA is the CSC mechanism for systematically checking and evaluating the performance of government frontline services. It also helps agencies provide more responsive frontline services.
  2. Ratings. Frontline services with favorable ratings receive commendation from the CSC. Those rated poor are informed in writing and offered assistance, mainly suggestions on developmental interventions to improve operational efficiency.
  3. Current audit. The CSC is implementing the audit on frontline services of selected government agencies in the National Capital Region, one of which is the BIR.
  4. Top Frontline Services. PASADA periodically issues a list of Top Frontline Services at the end of every audit season, and the media is tapped to build public awareness of them.

Who is affected

  • Government frontline services, including the BIR in the National Capital Region

Summary by Tax Resources PH. It is not a substitute for the full text of the issuance or professional advice.

Copies of BIR issuances are hosted here for reference. For the official version, check bir.gov.ph. Summaries by Tax Resources PH are not a substitute for the full text or professional advice.